Frequently Asked Questions
Everything you need to know about our art supplies and services.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.
What is your return policy for art supplies?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return or exchange.
Are Mont Marte products non-toxic and safe for children?
Yes, the majority of our products are non-toxic and meet international safety standards. We recommend checking the specific product description or packaging for age-appropriateness and safety ratings.
Do you offer international shipping?
Mont Marte Global ships to many countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at the time of checkout.
How can I track my shipment?
Once your order has been processed and shipped, an automated email containing your tracking link and carrier information will be sent to the address provided during checkout.